Winterberg Knapp

The DIN ISO 9001 defines requirements for a quality management system if a company wants or has to prove their ability to manufacture goods that have to match official requirements, or wants to increase customer satisfaction.

The eight principles of quality mangement:

• customer focus
• management responsibility
  
• involvement of participants
• focussed process approach
• management by system
  
• continous enhancement
• factual decision making
• supplierr relationship to benefit one another